Support
Get help with Sclerite.
Answers to the most common questions, organized the same way the product is.
Getting started
After installing Sclerite, you'll walk through a short setup: a welcome screen, choosing what Sclerite can access, and an initial local indexing pass. You can explore the workspace immediately, or add sources first — both are supported.
Installation
Sclerite 1.0.3 installs on Windows from the Microsoft Store. After checkout, stay on the welcome page and use Open Sclerite so the app can receive the activation handoff. A recovery code is shown on that page if Windows blocks the protocol.
Reinstalling Sclerite
On the same Windows PC, install the current Sclerite release again from the Microsoft Store and open Sclerite. Your encrypted subscription stays with your Windows profile and is recognized automatically. You do not need to buy again or paste an activation code. If you are moving to a different computer, contact support so the old device can be released securely.
Adding sources
Add a source from Library or Settings → Privacy & Access. Choose a common location (Documents, Desktop, Downloads, OneDrive) or any folder on this computer. Subfolders are included automatically until you pause, exclude, or remove access.
Indexing
Once a source is authorized, Sclerite builds a local understanding so Ask, Today, and Watch can use it. Progress is visible in Library; large sources may take longer the first time, and ready files remain usable while the rest finishes.
Ask & evidence
Ask a direct question in the Ask surface. Answers are grounded in your authorized sources and include evidence — the source file, the relevant excerpt, and quick actions to open the file, show it in its folder, or review it in Library. If Sclerite doesn't have reliable evidence, it says so rather than guessing.
Today & Watch
Today is a calm current briefing. Watch keeps chosen folders current and surfaces meaningful changes, conflicting facts, approaching dates, and missing follow-up. Both keep the original evidence available and stay quiet when nothing useful changed.
Privacy & access
Settings → Privacy & Access is the full picture of what Sclerite can see: every authorized source, one place to exclude specific content, and a clear path to remove access entirely. Removed access takes effect immediately and persists after restart.
Updating Sclerite
Sclerite checks for trusted updates automatically and lets you know when one is ready. Follow the in-app prompt to update; your settings and local workspace stay in place.
Troubleshooting
If something isn't working as expected, start with Settings → About & Advanced → Diagnostics. Preparing diagnostics summarizes local app health, storage, indexing, and runtime state so a support team can investigate without receiving your source files.
Billing and cancellation
Use the billing portal with the email from checkout to update payment details or cancel future renewal. This never starts a second trial. Access continues through any already-paid period. The current public Windows release is Sclerite 1.0.3.
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