Billing
Cancellation & Refund Policy
Effective August 27, 2026
Canceling a trial
Cancel through the Stripe billing portal before the trial renewal date to prevent the first subscription charge.
Canceling a paid subscription
You may cancel future renewal through the Stripe billing portal. Your access normally continues through the end of the paid billing period shown in the portal.
Refunds
Subscription charges are generally non-refundable after a billing period begins, except where required by law. If you believe a charge was made in error or the product could not be delivered, email support@getsclerite.com promptly so the issue can be reviewed.
Payment failures
Sclerite may provide a short recovery period while Stripe retries a payment. Update the payment method in the billing portal to avoid loss of access. Billing changes do not delete your local files.